Refund & Cancellation Policy

1. Cancelling a subscription

You may cancel at any time — by writing to the Operator (hello@talktosaul.ai), by writing to the system itself, or through the cancellation option on the payment page. No explanation is required, and there is no penalty or minimum commitment period.

Cancellation takes effect at the end of the current billing period: the service remains available to you until the end of the month already paid for, and no further charge will be made after that.

2. The first month — the intake month

In the first month, the subscription includes the in-depth intake conversation and the construction of your personal map. This is work performed in full immediately upon joining, and it is the central value of that month.

Therefore, if you cancel within 14 days of your first payment:

• If the intake conversation has not yet begun — a full refund.
• If the intake conversation has begun — half of the first month's fee is refunded. The other half is the payment for the intake conversation and the building of your map, a service already provided.

After 14 days from your first payment, the first month's fee is not refundable. Either way, the map that was built remains yours after cancellation.

2a. Customers in the EU and the UK — your 14-day right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days, without giving a reason.

Because this Service is supplied digitally and immediately, that right interacts with immediate delivery as follows:

• Before you pay, you are asked to expressly request that the Service begin immediately. Your answer is recorded with the time and the version of these terms.
• If you withdraw within the 14 days and the intake conversation has not begun, you receive a full refund.
• If you withdraw within the 14 days and the intake conversation has begun, you pay for the service already provided — the intake and the building of your map, set at half of the first month's fee — and the other half is refunded, as in section 2 above.

From the second month onwards, each renewal is a new billing period and section 3 applies.

3. Subsequent months

From the second month onwards, a month that has begun and in which the service was used is not refundable. A month that was charged and in which no use was made at all will be refunded in full on request, if the request is sent within 14 days of the charge.

4. A full refund in any case of fault or error

• A duplicate or incorrect charge — refunded in full, immediately on request.
• A charge that continued after cancellation — refunded in full.
• A prolonged technical fault that prevented you from using the service — a proportional or full refund, according to the extent of the disruption.
• Discontinuation of the service by the Operator — a proportional refund for the period paid for and not used.

5. How to request a refund

Write to hello@talktosaul.ai with your name and the approximate date of the charge. We will respond within 5 business days. An approved refund is made to the same payment method used for the charge, within 14 days of approval.

6. Payments from outside Israel

The Operator is the seller in every case, including payments from outside Israel, which are processed through an Israeli payment provider. This policy applies to them in full.

7. Contact

Dan Gal, Israeli Business ID (Osek Murshe) 024287849 · Mishmarot 3784000, Israel · hello@talktosaul.ai

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